Field Service Management is also known as field force automation. It is an attempt to provide processes and information to companies that send out technicians or staff into the field. It is a vast field and often refers to companies who install, service, or repair of systems or equipment. Field Service Software involves a combination of CRM Applications, wireless technology, dispatch, work order management and historical customer service data. Many Field Service Software packages combine many of the above mentioned functions into one solution. Th3eswe software packages may also use databases containing details on customer premise equipment, access requirement and parts inventory.